Return policy
Returns and withdrawal
Withdrawal:
The customer may withdraw from the order placed, i.e. proceed with its return and refund, within 14 calendar days of receipt. BEVERLY will not apply return costs (BEVERLY will refund the value of the product, shipping costs if any, and payment method costs). The right of withdrawal does not apply to the following categories of products:
- Food with an expiry date of less than 1 month, in accordance with Article 103.d of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.
- Underwear, swimwear, cosmetics, food products and other sealed products that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery, in accordance with Article 103.e of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.
In order for a return due to withdrawal to be accepted, the product must be in perfect condition and retain all its accessories and original documentation.
You must return or deliver the goods directly to us at our premises at C/ Miguel Servet, 5 * 28939 Arroyomolinos, Madrid, Spain. As an additional and optional service, BEVERLY offers a ‘Return collection or delivery’ service, which costs €12 (up to 10 kg in weight and for the peninsula).
The refund will be made as soon as possible and, in any case, within 14 calendar days from the date on which the customer notified their intention to withdraw. The refund will be made using the same payment method used for the purchase, and may be withheld until the goods have been received.
Returns:
Returns due to defective products or errors in the product received - Complaints about the material received:
If you receive a package with signs of having been tampered with or damaged, indicate this on the delivery note and check the goods in the presence of the delivery person. Do not sign the delivery note without indicating these incidents, even if you have checked that the material appears to be in perfect condition. All our shipments are properly sealed with a ‘BEVERLY’ seal to ensure that they have not been tampered with. If the package does not come with our seal, do not accept it.
If, after checking the shipment, you notice any discrepancies between the goods received and the delivery note, please let us know immediately, indicating the delivery note number and detailing the discrepancies. Please also provide a contact telephone number so that we can deal with the matter more quickly if necessary.
If the customer receives a defective product, they may return it by notifying BEVERLY of this incident by telephone on +34 916434503 or by email at pedidos@beverly.es. We will then instruct you on how to return the product to us.
In the case of a defective product, the seller will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, all of which will be free of charge to the consumer and user.
Complaints about delivery addresses:
If the customer provides an incorrect delivery address, BEVERLY will not be responsible for the costs of reshipment. Please note that the postcode takes precedence over the town, which means that if a postcode is provided that does not correspond to that town, the courier will send the package to that postcode, regardless of the fact that the town is different. Therefore, it will be the customer who must collect it at that postcode or bear the costs of changing the postcode.
Complaints about delivery times:
The courier company undertakes to make two delivery attempts between 8 a.m. and 8 p.m. Although the courier will try to adapt to the customer's schedule as far as possible, this is not always possible due to route constraints. The commitment is only to deliver between 8 a.m. and 8 p.m., and the customer is responsible for providing a delivery address where the parcel can be delivered.